Sliders UK has expanded its technical support offer with the launch of its ‘assisted fit’ service.
With four Regional Technical Managers operating from strategic locations throughout the UK, Sliders UK launched its technical support service as part of its wider customer support offer last year.
This has now been expanded to include an assisted fit training service, developed by Sliders UK to support installers the first time they fit products from its market leading bi-fold, inline sliding and composite door range.
Steve Mines, Sales Director, Sliders UK, said: “Get it right and installation is actually very straightforward. All of our doors are rig-tested prior to dispatch a as part of our rigorous quality control programme, so there shouldn’t be any problems in installation.
“But each system does have its own characteristics and there are always those little tricks of the trade which can help make installation go that little bit smoother. That’s really what assisted fit is about – short-cutting that learning process through trial and error.”
Sliders UK’s Technical Support Service team members include Regional Technical Managers Ian Bartam, Cliff Thomas, Barry Pease and Lee Handley [pictured], who tot-up well over 100 years of collective experience in window and door installation and manufacture.
This includes extensive in-house training across Sliders UK’s range of ALUK, Distinction, Duraflex, Eurocell, Kommerling and Veka inline sliding, bifold and composite door ranges.
Lee said: “As a team we have got a lot of experience in manufacture and installation but before we went out on the road we still went through several weeks in the factory manufacturing all of the different systems that Sliders UK supplies so we know each product inside out.
“We do a lot of remedial work for Sliders customers but have the capacity to do anything up to full realignment and reversal of opening and closing systems” commented Lee, but added “Our more proactive and rewarding role is to help customers get it right, right from the start!”
Sliders UK ‘sinful six’ bifold installation errors:
- Not using enough or too many packers to level under the cill properly
- No hinge locking screws – make sure locking screws are in place before the glazing goes in!
- Lubrication – make sure anti-friction sprays are applied to rollers, hinges and gaskets after installation
- Not enough fixings/packers used in establishing fix to walls, leading to movement/out of square
- Toe & Heeling errors – always start at the bottom of the hinge side of the door, pack it square and then toe and heel to the opposite corner
- Cutting gaskets too short – allow additional length for expansion and contraction
“The assisted scheme is about giving fitters confidence and the knowledge to do the job and avoid the pitfalls, particularly on bi-folds”, explained Barry. He continued: “Tolerances in bi-folding doors are so minimal and a mm here or there can impact massively on operation.”
“But get it square, properly packed and it’s relatively straightforward. It’s about knowing the systems. We can give fitters the training and confidence to get it right, avoid mistakes and the time and money associated with call backs.”
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